Common Faq Topics
Why Luxe? - Rental Process - Financial - Transport - Miscellaneous
Why Luxe?
What’s different about Luxe Wedding Rentals?
At Luxe, it’s all about simplicity, efficiency, our packages, and high-quality rentals + FOUR DAY RENTAL PERIODS.
We’ve designed every step to be stress-free—from our seamless online booking process and high-quality items at great prices to an easy pickup, setup, repacking, and drop-off experience. Our goal is to make renting for your big day as smooth and effortless as possible!
Who will Luxe Wedding Rentals most appeal to?
Our service is ideal for couples and event planners who appreciate thoughtfully curated rentals and an effortless experience. Whether you’re carefully crafting every detail yourself or working with a professional planner, our extensive inventory allows you to bring your vision to life.
While weddings are our specialty, Luxe Wedding Rentals is also perfect for:
Rehearsal dinners, Day-after wedding celebrations, Wedding showers, Baby showers, Special birthdays, 25th + 50th wedding anniversaries, Sophisticated corporate events, Private dinner parties, or any special occasion requiring an elevated touch!
No matter the event, Luxe helps make it truly unforgettable.
Rental Process
How do I rent items from Luxe Wedding Rentals?
Our user-friendly online booking system provides real-time inventory availability, allowing you to secure your rentals instantly—without waiting for a response from our team. This efficient approach not only simplifies the process but also ensures we can offer competitive pricing by minimizing unnecessary overhead.
What if I want to add items to my event?
No problem! Simply log in to your account upon checkout and place additional orders as needed. Each new order will be linked to your customer account event date to ensure all items are picked up together for a seamless one-time pickup. If separate pickups or drop-offs are desired, please contact us in advance and we will do our best to accommodate you - a fee may apply.
How long is the rental period?
Our rental period extends from Thursday to Monday, allowing you to use your rentals for rehearsal dinners, wedding receptions, and post-wedding gatherings. This extended timeframe provides the flexibility needed to ensure a smooth and relaxed event experience. *Exact pickup and return times will be finalized as your event date approaches.
📅 Pickup: Thursday (1 PM - 6 PM)*
📅 Return: Monday (1 PM - 6 PM)*
Can I substitute items between packages?
No, we do not offer substitutions between rental packages. Each package is thoughtfully curated to maintain safe transport and efficiency.
Can the items be viewed in person before booking?
At this time, we are not offering in-person viewings. However, our detailed online listings provide all the information you need to make a confident decision, including:
✔Item Description ✔Dimensions ✔High-Resolution Images ✔Quantity Included ✔Item Numbers ✔Bin Sizes for Transport
Financial
When is my payment due?
Full payment is required at the time of booking to secure your rental items and ensure their availability for your event.
Payment Methods: We accept all major credit cards and other secure payment options - AmazonPay, Paypal, GooglePay.
Payment Plans: If you prefer a more flexible payment option, you can choose Affirm or Klarna at checkout to set up a payment plan that works for you. Affirm and Klarna allows you to split your total into manageable installments.
Do you have a minimum rental amount?
Yes, each rental (all orders) must meet the $250 minimum requirement. If this is not met within 14 days of scheduled pickup date, the difference will be charged to the card on file. Taxes, fees, and other charges are not included in the minimum rental amount.
Order Accumulation: All rental orders per customer event will contribute toward meeting the minimum rental requirement, whether you order all your items at once or multiple along the way.
Do I have to purchase the damage waiver?
No, the damage waiver is an optional charge
Do you have any hidden fees?
We strive to be transparent because it keeps customers informed, and overall happier. By creating this, we create more trust and credibility, thus keeping our overhead costs down.
Fee List
Cancelation Fee - We understand that plans can change. That’s why we offer a 50% refund for cancellations made at least 60 days before your event. Unfortunately, cancelations made after this are non-refundable. Orders canceled within 24 hours of being placed will be refunded in full.
Late Fee – For rentals returned after their scheduled drop off will be charged the full rental amount per day. Items not returned by the following Wednesday may be charged the full replacement cost.
Broken, Damaged, Lost Fee - If an item is lost, broken, or damaged beyond repair, the replacement cost of the item will be charged to your card on file. Details of all charges will be sent to your email on file within one week of rental return date.
Damage Waiver Fee – Optional flat fee that covers the ‘Minor Cleaning Fee’ + ‘Minor Bin Reorganizing Fee’. Must be paid in full prior to scheduled pickup date.
Minor Bin Reorganizing Fee – The reorganizing of items within their assigned storage transport bin. A fee of $20 per hour will be charged. This fee is waived when ‘damage waiver’ is purchased.
Major Bin Restocking Fee – The reorganizing of items mixed between multiple storage transport bins. A fee of $20 per hour will be charged, ‘damage waiver’ does not apply.
Minor Cleaning Fee - Light maintenance required to restore rental items to their original rented condition after normal or instructed use. A fee of $20 per hour will be charged. This fee is waived when ‘damage waiver’ is purchased.
✔ Light dust, fingerprints, or smudges that can be easily wiped off
✔ Normal outdoor dust or dirt accumulation
✔ Easily removable dry debris from inside storage transport bins
Major Cleaning Fee - Deep cleaning, wax, stain removals, or repairs are considered major cleaning. A fee of $20 per hour will be charged, ‘damage waiver’ does not apply.
❌ Stains
❌ Wax residue
❌ Excessive dirt, water spots, foul odors
❌ Glitter, confetti, gum, or sticky substances
❌ Deep internal cleaning of storage transport bins
Pickup + Transport
Will it be hard to transport, especially fragile items?
Not at all. We prioritize safe and secure transport. Our custom-designed transport bins feature padded compartments to ensure that every item arrives in perfect condition. Whether you’re a professional event planner or just have “Uncle Luke” lending a hand, we’ve got you covered!
Will it be difficult to repackage the items?
No. Each rental comes with clear, step-by-step repacking instructions to ensure all items are returned in the same condition. Our custom bins make repacking simple and efficient.
Will all my orders for my event get picked up together?
Single Pickup/Returns: All customer account event orders will be grouped for a seamless pickup.
Multiple Pickups/Returns: If separate pickups are required, please contact us in advance and we will do our best to accommodate you. A fee may be charged.
Can I change the pickup/drop-off time?
If you need to adjust your scheduled pickup or drop-off time, please notify us as soon as possible. We will do our best to accommodate your request based on availability.
Where is the pickup/drop-off location?
📍 CSS Storage - 105106 Wiser Parkway, Kennewick, WA 99338
Do you deliver and/or set up?
No, Luxe Wedding Rentals specializes in high-quality item rentals only. However, if you’re working with a wedding planner or vendor, they may provide transportation services or have recommendations for reliable delivery resources.
Miscellaneous
Do you ever buy wedding items?
Yes! We love the option of adding elegant, high-quality pieces to our collections. If you have wedding items for sale, please email us at info@luxeweddingrentals.com with details, including pictures — we’d love to hear from you!